MKNK CUSTOMER CARE
Refund & Shipping Policies
Clear information about returns, exchanges, shipping, and delivery.
Refund & Return Policy
At MKNK, our goal is to ensure that your order arrives in excellent condition and that you're completely satisfied with your purchase.
Product Inspection Upon Delivery
You may open and inspect your package before accepting delivery. If the product is broken, damaged, or different from what you ordered, you may refuse the shipment and contact us directly. In this case, you will only be required to pay the shipping fee.
Exchange Conditions
In accordance with Consumer Protection Law, the product must:
- Be in its original condition.
- Not have been damaged by the customer.
- Be in its original packaging whenever possible.
Products damaged due to customer misuse or improper handling are not eligible for exchange.
Defective or Damaged Products
If your product arrives defective, damaged, or does not match your order, please contact us and provide clear photos or a video showing the issue.
If the issue was caused by MKNK or occurred during shipping, we will replace the product at no additional cost, in accordance with your legal consumer rights.
Payment Methods
Pay on delivery with cash, debit or credit card, or mobile wallet.
Customized Products
Products made specifically to your requested dimensions are prepared within 7 days and are only eligible for return if there is an error in the dimensions, a defect, or damage to the product, in accordance with applicable law.
Order Cancellation
You may cancel your order within 24 hours of confirmation, provided it has not yet been shipped.
Once an order has been shipped, our return and exchange policy applies.
How to Request a Return
Contact us via WhatsApp and provide:
- Your order number and the name associated with the order.
- The reason for your return request.
- Clear photos or a video if the product is defective or damaged.
Shipping & Delivery Policy
Delivery Coverage
We provide shipping to all governorates across Egypt through a shipping company selected based on the customer's location.
Delivery Time
Orders are typically delivered within 7 business days of order confirmation.
Delivery times may vary depending on the governorate, order volume, public holidays, or shipping company circumstances.
Package Inspection
You may open and inspect your package upon delivery to ensure that the product is in good condition and that the design and dimensions match your order.
If you notice any issue, you may refuse the shipment and contact us directly via WhatsApp.
Delivery Delays
We make every effort to deliver your order within the estimated timeframe. However, delays may occasionally occur due to the shipping company, public holidays, weather conditions, or increased order volume.